"Dear Rachel. I would like to take the opportunity to thank you for the wonderful work you have done in renting my flat . As you know I don’t live in the UK and I was looking for an agent that can find me a good tenant and manage the rental. I know that you took your time to select the most appropriate tenent . I appreciate the fact that the line of communication with you was open and honest at all times. Now I can say “mission accomplished” thanks to you. See you soon, Rafi Tzoubari"