I am simply amazed by the service. Whereas other agents keep a distance from their clients, Rachel makes sure you are not left with a problem alone. She was available for contact through my whole tennancy and responded very quickly. She seems to be on good terms with the landlords she works with and probably did more for me than her job description encompasses. Like the other reviewer, I'm a student from abroad as well, and I could recommend Rawlins Estates to other students and immigrants in a heartbeat. I've moved into a modern, well-maintained studio flat in a very good location with another person. I'm not sure who controls the prices - the landlady or the agent - but neither increased the price when I told her I'm going to live there with somebody else (I've seen it happen with my friends). The flat was just like advertised - all the repairs, utility and Internet bills were included in the price - the only aditional things I paid for were the inventory check at the beginning of the tennancy and the end of tennancy cleaning, which is pretty fair. The landlady provided us with a wardrobe and a table for free, too. After moving out I got my full deposit back. To move in there I did not need a guarantor living in UK. Overall a good experience with minimal hassle. Recommended.