" We haven't had much experience with estate agents but if all were like Rachel Elroy, renting would be a breeze. My daughter saw the flat on the Internet and Rachel very obligingly took a video tour to show her around. We went to see it for her and we rented it there and then. While preparing the papers Rachel very kindly offered us coffee and even some lunch. Upon arriving on the day she again went out of her way to come and open the flat so we could leave our suitcase before going to the airport to collect my daughter. Again, we found her waiting for us with drinks and snacks to welcome my daughter to her new home. Rachel was professional all the way and provided any information we asked for. Being from abroad we needed to know re electricity, water, gas etc and Rachel provided all necessary links and information. I would definitely recommend her services to anyone wanting to rent. One wouldn't be able to find a more helpful agent. "